Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you (“you”, “Merchant”) and PAC Door Order, operated by Phill Anton Consulting LLC (“PAC”, “we”, “us”). By creating an account or using the website at pac-os.app, the embedded door-builder iframe, or the administrative dashboard (collectively, the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

PAC provides a multi-tenant SaaS platform that lets cabinet door manufacturers configure custom door catalogs, accept orders from their end customers through an embedded iframe, and dispatch those orders to one of three checkout backends:

• Shopify — the order is created as a Draft Order in the Merchant’s Shopify store.
• QuickBooks Online — the order is created as an Invoice in the Merchant’s QuickBooks Online company via Intuit’s API.
• Email Invoice — a PDF invoice is emailed to the Merchant and (optionally) to the customer for offline payment.

The Service is provided as-is; the specific features available may change over time. We will not materially reduce a feature that you actively use without at least 30 days’ notice in the merchant admin dashboard.

2. Accounts and eligibility

• You must be at least 18 years old and have authority to bind the business you represent.
• You are responsible for the security of your credentials. Notify us promptly at support@pac-os.app if you believe your account has been compromised.
• You are responsible for the actions of users you invite into your organization, including any orders or integrations they configure.
• You will provide accurate information when registering and keep it current.

3. Acceptable use

You agree not to:

• Use the Service to violate any law or any third party’s rights.
• Reverse-engineer, decompile, or attempt to extract source code, except where this restriction is prohibited by law.
• Probe, scan, or test the vulnerability of the Service or breach any security or authentication measure.
• Interfere with or disrupt the Service or the servers or networks providing the Service.
• Use the Service to send unsolicited commercial communications.
• Resell, sublicense, or expose the Service’s API to a competing service without our written permission.
• Upload content that infringes intellectual property rights or is unlawful, defamatory, or harmful.

4. Third-party integrations

The Service connects to third-party services including Intuit QuickBooks Online, Shopify, Resend, Mapbox, Sentry, Supabase, Vercel, Google Document AI, Anthropic, and OpenAI. Your use of those third-party services is governed by their own terms and privacy policies, which you should review.

When you connect a third-party service to PAC (for example, by clicking “Connect QuickBooks”), you grant PAC permission to act on your behalf within the scope of the OAuth grant you authorize, solely to provide the Service. You can revoke that permission at any time by disconnecting from the relevant page in PAC admin or directly in the third-party service’s settings.

PAC is not responsible for the availability, accuracy, or behavior of third-party services. If Intuit or Shopify changes their API, suspends a feature, or rejects a request, the Service will surface the error to you but cannot guarantee that the third-party operation will complete.

5. Customer data and merchant responsibilities

You are the data controller for the customer information your end customers submit through your embedded door builder. PAC processes that information on your behalf as described in the Privacy Policy. You are responsible for:

• Having a lawful basis to collect and process your customers’ personal information.
• Providing your customers with appropriate privacy notices.
• Responding to your customers’ data-rights requests (access, correction, deletion). PAC will assist you in good faith.
• Honoring the terms of your agreement with Intuit, Shopify, and any other connected service.

6. Fees and billing

PAC’s Shopify App Store app is currently offered free of charge. If we ever introduce paid plans for merchants who installed PAC through the Shopify App Store, those charges will be billed through Shopify’s billing, in accordance with Shopify’s requirements — never invoiced separately.

For merchants who subscribe to PAC directly (outside the Shopify App Store), pricing is as published on the Service or as separately agreed in writing. Those fees are charged in advance, are non-refundable except as required by law, and exclude taxes; we may change prices on at least 30 days’ notice before your next renewal. Non-payment of fees that apply to you may result in suspension or termination of the Service.

7. Intellectual property

PAC and its licensors own all intellectual property rights in the Service, including software, content, trademarks, and design. You receive a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription, in accordance with these Terms.

You retain all rights to the content you upload (door styles, branding, customer data). You grant PAC a worldwide, royalty-free license to host, copy, transmit, and display your content solely to provide the Service.

Door styles & profiles

The door styles, tool profiles, edge and back profiles, and machining programs made available through the Service are shared resources. Profiles are not exclusive or proprietary to any single Merchant, and Phill Anton Consulting may create, offer, and sell the same or similar profiles to other customers at its discretion. Configuring, uploading, or ordering a profile through the Service does not grant you exclusive, patent, or ownership rights in that profile or design, nor does it restrict Phill Anton Consulting from offering comparable profiles to others. This does not affect your own rights in your separate branding, logos, and customer data.

8. Confidentiality

Each party agrees not to disclose the other’s confidential information except as necessary to perform under these Terms or as required by law.

9. Warranties and disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PAC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA STORED OR TRANSMITTED THROUGH THE SERVICE WILL NOT BE LOST.

Machining output & equipment

The Service generates door specifications and CNC machine data (including XML and related machining code) from the configuration you provide. This data is provided “AS IS.” You are solely responsible for reviewing, validating, and test-running all generated programs on your own equipment before any production use, and for the safe setup and operation of your machines, tooling, and materials. TO THE FULLEST EXTENT PERMITTED BY LAW, PHILL ANTON CONSULTING IS NOT RESPONSIBLE OR LIABLE FOR ANY DAMAGE TO CNC MACHINES, TOOLING, OR MATERIALS, FOR PRODUCTION ERRORS OR WASTE, OR FOR ANY PERSONAL INJURY, ARISING FROM THE USE OF OR RELIANCE ON DATA GENERATED BY THE SERVICE. Operation of your equipment, and the safety of that operation, remains entirely your responsibility.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD $100) OR (B) THE FEES PAID OR PAYABLE BY YOU TO PAC IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You will defend and indemnify PAC against any third-party claim arising from (a) your use of the Service in breach of these Terms, (b) content you submit through the Service, or (c) your violation of any third-party rights including those of your end customers.

12. Term and termination

• These Terms remain in effect for as long as you have an account with PAC.
• You may cancel at any time from your account settings or by emailing support@pac-os.app.
• We may suspend or terminate your account for material breach (including non-payment, abusive use, or violation of Section 3) on reasonable notice where practical, or immediately if necessary to protect the Service or other users.
• On termination, your right to access the Service ends. We will provide a window of at least 30 days to export your data unless terminating for cause. After that window, we may delete your data as described in the Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. If we make a material change we will notify you by email or via the merchant admin dashboard at least seven days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Hennepin County, Minnesota for any dispute that cannot be resolved informally.

15. Miscellaneous

• Entire agreement. These Terms together with the Privacy Policy and any order form constitute the entire agreement between the parties on this subject.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No waiver. A failure to enforce any provision is not a waiver of the right to do so later.
• Severability. If any provision is unenforceable, the rest remain in effect.
• Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control.

16. Contact

Questions about these Terms can be sent to support@pac-os.app.